海外発送について / WE SHIP WORLDWIDE

English Version Follows Japanese

The Post Office Shopは、海外発送も承っております。
海外向けのお支払い方法は『クレジットカード』払いと『PayPal』のみとなり、すべて日本円で決済されます。
配送方法は、日本郵政 / Japan Post (EMS)よりお届けいたします。

クレジットカード / PayPal は、VISA・Master・Diners・Amex・JCB の利用が可能です。

 

・ステップ 1
お買い求めの商品をカートに入れた後、注文画面 (Step 1 of 2) へ進み『お名前』『ご住所』など、お客様情報を入力してください。

※ 入力の際、商品のお届け先の国名郵便番号をお忘れなく。

送料を事前に確認したい場合は、カートページ下の『海外向け発送料金 / SHIPPING RATES CALCURATOR』で確認できます。

※ 送料は、お荷物の重量(包装類の重さも含む)とお届け先の住所から計算されます。

送料目安 (0.5kg - 2kg):アジア (¥1100-¥3000)   オセアニア・北米 (¥1500-¥4000)   ヨーロッパ (¥1800-¥4600)

重量目安:ブラウス1着 0.3kg  ドレス1着 0.5kg  デニムパンツ1着 0.8kg


・ステップ 2 
お客様情報を入力後、次の画面 (Step 2 of 2) で、商品の合計金額(送料込み)が表示されます。 

配送日数:アジア (2-6日)  オセアニア・北米 (3-5日)  ヨーロッパ (4-6日)

※ 海外発送の場合、内国消費税8%は免除され商品代金に加算されません。
※ 配送日数は、天候、税関手続き等により変動する可能性がございます。
※ 送料と配送日数の詳細は、下記の"Shipping Cost"のグラフをご参考ください。


・ステップ 3
注文完了後、メールにてご注文内容の確認とご注文番号をお知らせいたします。
商品の発送が完了した後、お荷物の追跡番号をメールにてご連絡いたします。


・注意事項(海外発送)

海外へのお届けの場合、原則としてお客様都合による商品の返品・交換は承っておりません
※ 明らかな不良品、配送中の破損及び、ご注文内容と異なる商品が到着した場合のみ返品交換を受けたまります。
その場合は商品到着後5日以内にメールでお知らせください。尚、サイズのご相談など、ご不明な点はご注文前にお問合わせくださいませ。
※ 海外関税のような通関に関わる費用が発生した場合はお客様のご負担となりますので、予めご了承ください。
※ 事前に関税の発生の有無、金額については、各国の税関により異なります為、お調べができかねます。
※ 商品をお届けした際、税関でのチェック等により、外箱(ダンボール又は袋)に開封跡などのダメージが残る場合がございます。
発送後のキャンセルは出来ません

その他お問い合わせは、下記へご連絡くださいませ。
info@thepostoffiice.jp
+81(0)6-6372-5050 (日本時間 12時ー19時)


For Overseas Customers

We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.

All our product prices and shipping fees are charged in Japanese yen.

Countries We Ship To

Asia & Oceania : Australia, China, Guam, Hongkong, Macao, Malaysia, New Zealand, Singapore, South Korea, Thailand, Taiwan, Vietnam

Europe : Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark (Greenland and the Faeroes are excepted), Estonia, Finland, France (excluding territories overseas), Germany, Greece, Hungary, Ireland, Israel, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Russia (excluding certain areas), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (all regions, excluding territories overseas)

North & Central America : Canada, Mexico, USA

SHIPPING

We use the international postal Express Mail Service (EMS) via the Japan Post Service.
EMS is a top speed international mail service that delivers to over 120 countries and territories worldwide.
EMS has a both a tracking system and an insurance system (in case of loss or damage up to 20.000 yen). 
With this service, delivery usually takes about 4 to 6 days to Europe and North America.

You can track your parcel on the EMS website using the tracking number that we will inform you of at the time of shipment.

SHIPPING COST

International Shipping Cost is calculated based on the total weight of the item you are purchasing and the area you are delivering to.
To know how much the shipping cost is, simply add your items to the cart, and after entering your country and zip code in "SHIPPING RATES CALCURATOR" (SHOPPING CART page below), the shipping cost will be displayed.

(e.g. 0.3 kg for a blouse / 0.5kg for a dress / 0.8kg for a pants)

→EMS RATES

PAYMENT

We provide two types of payment methods by PayPal and Credit Card in Japanese Yen.
We DO NOT accept "Cash on Delivery" and "Bank Deposit" for Overseas Customers.

All information about payment will be sent along with an invoice email after your order has been accepted and processed.

Paypal : For Customers using PayPAL, You can click on the PayPal link after check out to complete your payment. PayPal covers most major credit cards such as American Express, Diners Club, Discover, JCB, MasterCard and Visa.



It is also possible to pay via credit card using Paypal. When you are redirected to the PayPal payment page, the option "I don't have a PayPal Account" allows you to pay your order directly, without the need to create a PayPal account. if you don't yet have a PayPal account, you may visit www.paypal.com to open an account.

Credit Card : We currently accept any credit or debit card with a MasterCard, Visa, American Express, Diners Club or JCB logo.
Our checkout procedures are authorized through PayPal and WebPay (Japanese Payment Gateway Service ). PayPal and Webpay process our online credit card payments to provide secure transaction for our customers.




TAXES & CUSTOM FEES

All prices are Tax - Free, however, importing from Japan may be subject to different charges when the package arrives at the country of destination. These fees must be paid by the recipient and are the customer's responsibility. We have no control over taxation and cannot predict its amount or particular application.Please contact the customs office in your country for more information. Please note that some local carriers might charge additional fees when perceiving VAT and custom duty such as brokerage fees.

CURRENCY CONVERSION

All prices listed on our website are in Japanese Yen, and charged in Japanese Yen. The Bank that has issued your card determines the exactexchange rate that you will pay. but in general it will match very closely with the going exchange rates. to get an estimate of approximately what the exchange rate currently is please use Currency Conversion on our website (main page above) or Google Converter.
Please note that the amount may not be accurate when converted back to US Dollar as currency exchange rate changes hourly and your credit card company may have fees added to your charges.

INTERNATIONAL RETURNS & EXCHANGE POLICY

We DO NOT accept returns and exchanges for International order.

Acceptable reasons for returns are : factory defects, sending of a wrong colors or sizes, or error on our part. Exchanges can be made only if the item or items are in an unworn/unused condition.

In case where your item is damaged during shipping, please e-mail us within 5 days and immediately file a damage report at your local post office. Once the post office files a damage report, they will ship your item back to Japan at no charge. After we receive the damaged item and damage report, we will refund the full amount of the item, including all shipping charges. In cases where the item delivered is not what you ordered, notify us within 5 days of arrival and ship it back to The Post office Shop within 7 days of notifying us. We can not deal with items that are not claimed within the assigned period. Please verify all items upon delivery. If you should have any further questions, please email us.


INTELECTUAL POLICY

All the texts, comments, works, illustrations and images reproduced on the website are reserved for the title of the royalty and intelectual document of title worldwide. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless already authorized by The Post Office Shop by East End.


PRIVACY POLICY

The security and privacy of your personal information is extremely important to us. We do not share, trade or sell your information to anyone outside of www.thepostoffice.jp. without your prior consent. We're committed to protecting the security and privacy of any personal information you provide to us. From time to time we may send you an email newsletter if you accepted it. If you do not wish to receive these emails, let us know and we’ll remove you from our list.

Changes to this privacy policy : We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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